Custom Knowledge
Custom Knowledge with Retrieval-Augmented Generation (RAG) allows you to enhance your AI agent by providing it with specific information relevant to your needs. By adding custom knowledge through text input, file uploads, or URLs, you ensure that your chatbot can access and utilize the most pertinent data to deliver accurate and context-aware responses.
This feature empowers your AI agent to handle specialized queries and provide detailed answers based on the custom knowledge you supply. Whether it's product information, company policies, or any other domain-specific content, RAG ensures your chatbot is well-equipped to assist users effectively.
Web Search
The Web Search Tool is invaluable for finding up-to-date information on current events, news, or any topic not covered in the existing knowledge base. It ensures your AI agent can provide the latest and most relevant information, enhancing its ability to respond accurately to user queries.
This tool is used when recent information or facts that may not be included in the agent's training data are required. By leveraging real-time web search capabilities, your agent can deliver timely and precise answers, keeping users informed and satisfied.
Quote Estimator
The Quote Estimator tool leverages few-shot learning to provide accurate project cost estimates based on user requirements. By using examples from the agent's configuration, it can generate cost estimates for new project inquiries. This tool is particularly useful when users request price quotes or cost estimates for various projects or services, ensuring they receive precise and reliable information to make informed decisions.
Lead Collection
Seamlessly gather visitor information to build your sales pipeline during conversations. This intelligent feature identifies potential leads and collects relevant data without disrupting the natural flow of conversation.
The Lead Collection tool can be customized to capture the specific information most valuable to your business.
Appointment Setter
The Appointment Setter tool automates meeting scheduling with qualified leads, streamlining your sales process. This tool is designed to "qualify a lead" and take subsequent actions, such as setting an appointment, once the user has provided sufficient information.
By using this tool, your AI agent can efficiently manage the scheduling process, ensuring that only qualified leads are booked for meetings. This not only saves time but also enhances the overall efficiency of your sales pipeline, allowing your team to focus on high-potential prospects.
Support Tickets
The Support Ticket system simplifies the process for users to open and manage support tickets directly through the chatbot interface. This seamless integration makes it easy for customers to report issues or request assistance without leaving the conversation.
Our AI-powered system can automatically categorize and prioritize tickets, and even resolve simple issues instantly. For more complex problems, it efficiently routes tickets to the appropriate support team.
With native Zendesk integration, all tickets are seamlessly synced with your existing support workflow. This ensures a smooth transition between AI-assisted and human support, maintaining a consistent and professional experience for your customers.